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Permanent account deletion

If you wish to permanently close your TachoData account — for example because you no longer use the service and want all your personal data removed — the web portal provides a dedicated, self-service flow.

How to reach it

Sign in to the web portal. On the file list page, next to your email at the top, there's a discreet link labelled Delete account (grey, turning red on hover). Clicking it takes you to /portal/account/delete.

What gets deleted

The action <strong>permanently and irreversibly</strong> deletes:

  • Your TachoData user account and profile
  • Every .ddd driver-card file you have ever uploaded
  • Every infringement report and attendance sheet ever generated
  • Your ability to sign in with this email — via Google, Apple and email/password

Confirmation

Before the deletion runs you must type your account's email address into the confirmation field. If the typed address doesn't match (case-insensitive) the email of the signed-in account, the deletion is aborted with an error message. This is a deliberate safety layer to prevent accidental or third-party misuse.

The subscription is separate!

Deleting your account does NOT cancel your active subscription. If you have a monthly or yearly subscription on Google Play or App Store, you have to cancel it separately in the store (Play Store → Subscriptions → TachoData → Cancel; App Store → Apple ID → Subscriptions → TachoData → Cancel). If you skip this, the store will continue billing your payment method even though there's no account to associate the payment with anymore.

What happens after deletion

Once deletion succeeds:

  • Your browser session is cleared
  • A new session ID is issued (security best practice)
  • You are redirected to the TachoData landing page with a green confirmation banner
  • Future sign-in attempts with this email will fail — you would need to register a new account in the mobile app (with the same or a different email)

This is a one-way operation. TachoData support cannot recover a deleted account or its data. If you are unsure whether you want to lose access permanently, try the Sign out button first instead of deletion — signing out is reversible; deletion is not.

Reports on the web portal